Who we are
This Privacy Policy explains how Performax Nutrition Consultancy ("Performax", "we", "us"), founded by Minal Patil, collects and uses personal data when you use this website, contact us, request a consultation or become a client. For privacy questions, contact hello@performaxnutrition.fit or WhatsApp / phone +91 72191 69371.
What this website collects
When you submit the consultation request form, we collect:
- Your name and phone / WhatsApp number (required)
- Your email address (optional)
- Your primary goal, preferred consultation type (online or offline) and preferred way to be contacted
- Your preferred date and time (optional) and any message you choose to write (optional)
- The page or button you used to reach the form, and your confirmation that you have read this policy
The form does not ask for medical records or health conditions. Please don't include them in the message box.
How your request reaches us
When you submit the form, your details are sent over an encrypted (HTTPS) connection to our private client management system, which only authorised Performax staff can sign in to. It is hosted by our hosting provider, Hostinger.
If you email, call, message us on Instagram or WhatsApp directly, we receive the information you choose to share through that service, which is subject to that service's own privacy policy.
Information collected when you become a client
If you go on to use our services, we collect further information needed to prepare and deliver your nutrition plan. Depending on your plan, this may include your age, lifestyle and routine, activity and exercise habits, sleep, eating habits and food preferences, dietary orientation, allergies and intolerances, supplements, body measurements, progress photographs, and health or medication information that you choose to share because it is relevant to your nutrition guidance. We also keep records of consultations, payments and invoices.
We ask for this information only for the purpose of providing your service, and we tell you why it is needed when we ask for it.
How we use personal data
- To respond to your enquiry and arrange your consultation
- To understand your goals and prepare personalized nutrition guidance
- To schedule consultations and follow-ups and send service-related messages
- To confirm payments and issue invoices
- To keep business, accounting and legal records
- To publish a transformation photograph or testimonial only where you have given separate, specific written consent
We do not sell your personal data, and we do not use it for advertising. We will not send you marketing messages unless you have asked to receive them.
Cookies, analytics and tracking
This website does not use cookies, analytics, advertising pixels or tracking tools. Fonts and images are served from our own website, so loading a page does not send your information to font or analytics providers.
Like any website, our hosting provider automatically processes technical information such as your IP address, browser type and the pages requested, in order to deliver the site and protect it from abuse. If we add analytics or similar tools in future, we will update this policy and ask for your consent first where required.
Who we share data with
We share personal data only where needed to run the service:
- Our hosting provider (Hostinger), which hosts this website and our client management system
- WhatsApp, email and phone providers, to communicate with you
- Payment providers, to process payments you make (we do not store full card or bank details)
- Professional advisers or authorities, where required by law
Children
Our services are intended for adults. If a consultation is being requested for someone under 18, it must be requested by their parent or lawful guardian, who will be asked to provide consent on their behalf.
How long we keep data
We keep consultation requests only as long as needed to respond and follow up. Client records are kept for as long as you are a client and afterwards only as long as needed for accounting, legal obligations, resolving disputes and protecting our legal rights. Invoices and payment records are kept for the period required by Indian tax and accounting law. When data is no longer needed, it is deleted or anonymised.
Security
We use reasonable technical and organisational measures to protect personal data, including encrypted (HTTPS) connections and limiting access to client information to people who need it to provide your service. No method of transmission or storage is completely secure, but we work to protect your data and will act promptly if an issue arises.
Your rights
Under the Digital Personal Data Protection Act, 2023 you can:
- Ask for a summary of the personal data we hold about you and how it is used
- Ask us to correct, complete or update your personal data
- Ask us to erase your personal data, where it is no longer needed and we are not required to keep it
- Withdraw consent you have given, for example for publishing a photograph or testimonial. Withdrawal does not affect processing already carried out
- Nominate another person to exercise these rights on your behalf in the event of death or incapacity
- Raise a grievance with us, and if it is not resolved, with the Data Protection Board of India
To make any of these requests, contact hello@performaxnutrition.fit or WhatsApp / phone +91 72191 69371. We may need to confirm your identity before acting on a request.
Grievances
If you have a concern about how your personal data is handled, contact us at hello@performaxnutrition.fit or WhatsApp / phone +91 72191 69371 with the subject "Privacy grievance". We will acknowledge your message and respond as promptly as possible.
Changes to this policy
We may update this policy when our services or tools change. The latest version will always be on this page with its effective date.